Contact Us
Stephan Van Geest
Ph 1-403-315-9661
Fx 1-403-223-0046
4509 60th ave
Taber, Alberta
Canada T1G 1H9
Frequently Asked Questions
1) What are the terms of payment?
This all depends on the size of the job. With large landscape jobs we may require a deposit at the beginning to help cover some of the costs of materials. This will be done on a per job basis. Most jobs we will ask for the payment in whole, when the job has been completed. Our preferred method of payment is cheque.
2) What kind of warranty can I expect?
We offer a one year warranty on all structural components of your yard. This includes frost heave and ground settling on any construction completed in whole by us. Considering the climate we live in, some minor movement can be expected in structural components.
Sod will be guaranteed for one year after install with irrigation. If you do not have irrigation it will be site specific. All plant material and trees will be site specific as well.
Living material such as trees and plants are subject to shock, which is out of our control. We will make every effort to ensure any of your plant material has the best possible chance of thriving in your yard.
We want to offer good customer service and are quite generous with our time if any problems do occur. In many situations we will offer extended warranty on large scale items. We are prepared to stand behind our work.
3) What happens if I want to make a change?
We are reasonable to deal with. If there is something you would like to change during construction, we will make an effort to accommodate you. We do want you to be happy.
Please keep in mind, depending on the progression of your yard, not all things can be changed with ease.
4) Are you insured?
YES, and we have no problems proving it too you, just ask and we will show you the certificate.
5) Do I have to be home when you are working in my yard?
No. Arrangements will be made as to which day we will arrive to start the job, if you are not around at that time that is fine. We do ask though that you leave the power on to your outside outlets and ensure that the outside water faucets are on. If you have pets we ask that they are tied up or kept in the house, we don’t want to have one go missing because a gate was left open!
With all that said we have no problem with you coming out and watching us do our work!!! Your inputs can help us create a yard that is uniquely yours, or you may learn a couple of tricks on how to do some things yourself!